Vibrators, Adult Toys and Vibrators for Women Store

Frequently Asked Questions

Frequently Asked Questions

How Big is The Product On Your Website?
Will my shipment be packaged discreetly?
Will Will It Say On My Credit Card?
Can I Pay By Check Or Money Order?
How Do You Protect My Privacy?
How long will it take for my shipment to arrive?
Where are you located? / Where is my package coming from?
What Is Your Return Policy ?
If I'm interested in a product you don't carry, can you get it for me?
How do you select the products you feature on the SpicyGear.com site?
I have a Product I Would Like To Sell On SpicyGear.com. Do You Do That?
Can I email a questions about your products to you?
How Do I cancel my order after I place it?

 


 

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How Big are your products? I've ordered this type of product online before and the product was too wide.
We have received may requests for a Sizing Chart and have just added one to our website. You can print a copy of it and use it for a reference. It will show you product Width in Diameter and Circumference and also Includes A Spicy Measuring Stick for you to see the Length of the product. Please Visit Here To Download The SpicyGear Sizing Chart >

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Will my shipment be packaged discreetly?
Absolutely! Your order will be shipped in a completely plain box. The return address label will read "GLH LLC." Your package will not bear any external markings that will give away the nature of your order. More Info >

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Will Will It Say On My Credit Card?
For Your Privacy, your credit card will be billed "GOLIVELLC.COM" There is no mention of Spicy Gear Or Our Products.

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Can I Pay By Check Or Money Order?
We do Accept Checks and Money Orders. Please Click Here For Our Mailorder Form >

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How Do You Protect My Privacy?
SpicyGear values your privacy and offers an outstanding 100% Confidential Shopping Experience. 1. We will not sell or share any of your information with anyone. That means NO sexually explicit catalogs or unwanted junk-mail. 2. Orders are Shipped and Packaged Discreetly 3. We Use COMODO 128-Bit Encryption to secure all transactions. 4. Read Our Entire Privacy Policy Here >

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How long will it take for my shipment to arrive?
Orders received before 3pm EST are processed in the our warehouse and they are shipped on the same day. Standard shipments should arrive within 9 business days of your order. We also offer Priority Mail Service and Next Day service (for an additional fee. ) Please read our shipping information page for additional information. Shipping Information Page >

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Where are you located? / Where is my package coming from?
Depending on your location and our inventory levels, orders will ship from one of our warehouses. Our Corporate Office is In Tampa, Florida.

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What Is Your Return Policy ?
Please Click Here For Our Guarantee and Return Policy >

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If I'm interested in a product you don't carry, can you get it for me?
YES! Our primary goal is to make our customers happy. If there's a product you'd like us to carry, drop us an email here or call 1-813-885-4500 and we will quote you a price and check availability. And don't worry, we do not charge extra for special orders.

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How do you select the products you feature on the SpicyGear.com site?
All of the products on SpicyGear.com are Premium Quality. You will NOT find any junk novelties. Everything we carry has met our high standard for Quality Construction, Safety and Most Importantly Pleasure. We also highly value customer feedback on all of our products. So if you are not happy with a certain product please contact us by email or phone.

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I have a Product I Would Like To Sell On SpicyGear.com. Do You Do That?
Yes We Do! If you have a product you would like us to carry in our stores? Please send us a tester product along with your contact information and item pricing in quantity. We are constantly looking for new sensuality products to feature in our stores. Mail To:
Go Live, Inc.
ATT: Product Submission
PO BOX 10988
ST PETERSBURG, FL 33733

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Can I email a questions about your products to you?
Absolutely, we answer all questions asked of us in a timely fashion. Please submit your question to Us Here Please be patient though! We do get a ton of emails.

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How Do I cancel my order after I place it?
Due to the fact that we have a very quick turn-around on order fulfillment, you can cancel your no longer than 2 hours after placing it. To do so, please send a email to You must reference the invoice number issued on your order. Send Us An Email Here >

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